FAQs

What types of products does ZYPEHAVEN offer?

ZYPEHAVEN specializes in innovative home decor products, with a focus on items that enhance living spaces and create memorable experiences. Our flagship product is the Galaxy Light Projector, which transforms any room into a captivating starry sky.

How can I contact ZYPEHAVEN for inquiries?

You can reach us via email at trendhavenhype@gmail.com or by phone at 7289977319. Our customer service team is available to assist you with any questions or concerns you may have.

What is the return policy for ZYPEHAVEN products?

We have a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in the original packaging. You will need to provide a receipt or proof of purchase to initiate a return.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-returnable.

What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please contact us immediately upon receipt. We will evaluate the issue and work to resolve it promptly, ensuring that you receive a satisfactory solution.

Can I exchange an item for a different one?

The most efficient way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item you desire.

Is there a cooling-off period for EU customers?

Yes, customers in the European Union have a 14-day cooling-off period during which they can cancel or return their order for any reason. The item must be in its original condition, unworn or unused, with tags, and in the original packaging.